Almozo Is Your One-Stop Solution To All Your Needs Including Fres X
9958727561
9958727561
english english
Almozo Private Limited Almozo Private Limited
Cancel
Expand Menu
0
Sign in
Sign up
0 My cart ₹0.00
Shopping cart
Cart

Your Cart is Empty!

Click to view

Return policy

Almozo.com – Return & Refund Policy (Delhi Only)

We at Almozo.com value your satisfaction and aim to provide a smooth shopping experience. Upon receiving your package, we strongly recommend you inspect the items immediately to ensure they meet your expectations.

1. How to Request a Return or Refund

  • To return a product, please submit a Return/Refund Request or request a Call Back from our support team via the Almozo.com customer portal within the time period specified in the Category Table below.

  • Our team will arrange for pickup from your Delhi address and share tracking details.

  • The return window is calculated from the date of delivery confirmation (as per courier records and OTP confirmation).

2. Refund Process

  • Once the product is received and verified to be in compliance with our return conditions, we will process your refund.

  • Refund completion timelines are mentioned in the table below.

Mode of PaymentMode of RefundTimeframe
Cash on DeliveryAlmozo WalletWithin 1 business day after pickup
Online PaymentSame Payment SourceWithin 7 business days after pickup

3. Replacement Policy

A new product can be issued as a replacement for another product, subject to category-specific conditions mentioned in the Return Category Table below.

4. Return Category Table

CategoryIssue Should Be Reported WithinReturn/RefundReplacementTerms & Conditions
Fresh Fruits & VegetablesSame day of deliveryYesYesQuality issue, damage, wrong item
Loose Items (No Branded Packaging)72 hoursYesYesExpiry, damage, wrong item, quality issue
FMCG Food / Grocery72 hoursYesYesExpiry, damage, wrong item
Personal Care & Home Care72 hoursYesYesExpiry, damage, wrong item
Electronics & Electrical48 hoursNoYesIf within warranty/guarantee, product will be repaired or replaced. Non-working products within 48 hours of delivery will be replaced; after that, repairs apply.
Shoes72 hoursYesYesOriginal box and tags intact, no stains/soil
Clothing72 hoursYesYesOriginal packing/tags intact, no stains/soil
Innerwear / Nightwear72 hoursNoOnly for quality issuesProduct unused, tags intact, no stains/soil
Socks72 hoursNoOnly for quality issuesProduct unused, tags intact, no stains/soil
Leggings72 hoursNoOnly for quality issuesProduct unused, tags intact, no stains/soil
Kitchenware (Non-Electrical)72 hoursYesYesOriginal packing intact, unused, no stains/soil
Fresh Products (Breads, Sweets & Namkeens – Krishna Brand)24 hoursYesOnly for quality issuesExpiry, damage, wrong item
Festive Products24 hoursNoNoN/A

5. Important Notes

  • Returns will only be accepted for orders delivered within Delhi NCR.

  • The return request period is strictly enforced based on the delivery date in our system.

  • Products must be in their original condition with packaging and tags intact.

  • Refund timelines exclude bank holidays and system downtime.

6. Legal Compliance

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020, and is structured to meet Indian GST & Legal Metrology standards.
We maintain delivery records, customer acknowledgements, and courier timestamps as proof in case of disputes.